Last Updated: October 31, 2025
1. Introduction
Aviva Insurance Adjusters Corp (“Aviva,” “we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.avivapa.com, communicate with us by phone or text, or engage our professional services.
By using our website or providing your information to us, you agree to this Privacy Policy.
2. Information We Collect
We may collect the following types of information:
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Personal Information: Your name, email address, phone number, mailing address, insurance claim details, and related information when you contact us or request our services.
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Communications Data: Text messages, emails, or other communications between you and Aviva.
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Technical Data: IP address, browser type, device information, and usage data automatically collected through cookies or analytics tools.
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Documents and Records: Photographs, claim forms, inspection reports, and other documentation you submit or authorize us to collect.
3. How We Use Your Information
We use your information to:
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Communicate with you regarding your insurance claim, inspections, and service updates.
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Send appointment reminders, confirmations, and notifications (including via text message).
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Maintain internal records and comply with applicable Florida and federal regulations.
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Improve our services and ensure data security.
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Respond to inquiries, legal requests, or regulatory requirements.
4. SMS and Text Message Communications
By providing your phone number and opting in, you consent to receive text messages from Aviva Insurance Adjusters related to your claim, service updates, and appointment scheduling.
Message frequency varies. Standard message and data rates may apply.
You may reply STOP to unsubscribe or HELP for assistance at any time.
We will not send marketing messages without your explicit consent.
5. Data Protection and Security
We apply the same standards outlined in our internal Data Protection Policy:
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All electronic records are stored in secure, encrypted cloud systems.
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Multi-factor authentication is used where available.
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Paper files are stored in locked cabinets and securely destroyed when no longer required.
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Access to client information is limited to authorized personnel on a need-to-know basis.
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We follow applicable Florida DFS, HIPAA (if applicable), and FAPIA ethical standards.
6. Information Sharing
We do not sell or rent your personal data.
We may share information only with:
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Authorized staff members handling your claim;
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Insurance carriers or third parties involved in claim resolution (with your consent or as legally required);
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Legal authorities or regulators, if required by law.
All third-party vendors are contractually obligated to protect your data and comply with privacy standards.
7. Data Retention
Aviva retains claim records for at least five (5) years, or longer if required by law or regulatory obligations.
After this period, data is permanently deleted or securely destroyed using approved erasure and shredding methods.
8. Your Rights
You have the right to:
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Access or request a copy of your personal information;
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Request corrections or updates to your data;
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Withdraw consent for communications;
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Request deletion of your data where legally permitted.
To exercise these rights, contact us at [email protected].
9. Cookies and Analytics
Our website may use cookies to enhance your browsing experience and analyze traffic. You can manage your cookie preferences through your browser settings.
10. Updates to This Policy
We may update this Privacy Policy periodically. The revised version will be posted on this page with an updated “Last Updated” date.
11. Contact Us
For questions about this Privacy Policy or our data practices, please contact:
Aviva Insurance Adjusters Corp
13739 Maritime Court, Hudson, FL 34667
Phone: (877) 351-1933
Email: [email protected]
Website: www.avivapa.com